#Q10 not connecting to blackberry link how to#

But it always shows me that my reset fails due to failure to connect to my device. and the 'reset device' popped out asking me to press and holed the power button for 10 seconds. I was trying to restore mine with an old backup file, so we followed those steps, depending on where you're at you can go from there.ДЇorgive for my shallow. The 'Blackberry087b(or something) - I renamed mine) but it should show up as a device at the bottom and don't click on it, just hover over it and chose 'set up'. Your comp should then recognize device, therefore allowing Link too as well. Then I restarted my computer (even though after installing BB Link, it automatically restarted then) and then bring it back up. With BB Link pulled up, click on the double arrows at the bottom and chose 'remove device' - for me that was the ONLY thing I could do, because it wasn't recognizing my device. Basically, they had disconnect - then had me pull the battery and sim from my phone. Under Reload Device Software, click Reload. Note: If the device is not detected, at the top-right click Preferences. Under the Devices heading, click the device name when it is displayed. I had the SAME problem too, have about 15mins with Tmobile support and then another 20mins with BB support, we got it working. Connect the device to the computer with the USB cable. I tried to figure it out myself and after an hour and extreme frustration and wanting to take this phone back I called and it seemed like an easy fix.

I was trying to restore mine with an old backup file, so we followed those steps, depending on where you're at you can go from there.ДЄll in all, restart the phone and comp and it should work. Connect the device to the computer using the USB cable.

To backup information from the BlackBerry 10 smartphone, complete the following: Open BlackBerry Link.

#Q10 not connecting to blackberry link how to#

PLEASE HELP MEI had the SAME problem too, have about 15mins with Tmobile support and then another 20mins with BB support, we got it working. This article provides information and steps on how to backup and restore information to the BlackBerry 10 smartphone using BlackBerry Link. I bought a Q10 today and wanted to link it to my computer.Дownloaded the BLACKBERRY LINK but after installing it and then after installing it, it won't connect to it.